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Call us today on 01206 731850

Mortgages First
Strover House
Crouch Street
Colchester
Essex
CO3 3ES

Phone 01206 731800
Fax 01206 731810
enquiries@mortgages-first.co.uk


Legal and general Award 2013 Legal and general Award 2014

Call us today on 01206 731850



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Treating Customers Fairly

The Directors, Senior Management and Staff of Mortgages First are fully comitted to ensuring that the FCA (Financial Conduct Authority) principle of Treating Customers Fairly (TCF) is implemented in all areas of the company's day to day business activities.

We are committed to the following six objectives. . .

To ensure that our clients are confident that we as a company view Treating Customers Fairly as important and make it central to the way we work.
Ensuring that products and services marketed and sold are designed to meet the specific needs and requirements of our clients.
To ensure that our clients are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where our clients receive advice, we will ensure that the advice given is suitable and appropriate, taking into account the clients individual circumstances and requirements.
Mortgages First's clients are provided with products and levels of services that are reflective of the high standards which they have been led to expect.
We will ensure that our clients do not face unreasonable post-sale difficulties should they want to change a product, switch provider, submit a claim or make a complaint.

 

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